I am exceedingly satisfied with my Toad Ranch enclosure and the Toad Ranch team. The assembly process was straightforward with the included instructions. I especially appreciated the simplicity of only needing screws for assembly due to the precise natural fittings of the enclosure pieces made by the Toad Ranch team. The use of only screws also gives me confidence in disassembling it, if I need to move it in the future. The enclosure is sturdy, looks amazing and holds heat/humidity extremely well. All my customized instructions were followed to the letter and made my life that much easier. What I appreciated the most however, was the personal attention to every order. Even after scrutinizing my order and triple checking before placing, I still made a mistake in the correct background size I would need. The morning after I placed the order I was contacted to address and fix the issue I hadn't even realized was there. Likewise when I received the order I was accidentally shipped an incorrect number of an item and contacted Toad Ranch customer service. They replied and sent the items so rapidly I hadn't even begun assembling. The customer service, attention to detail and quality of the build were beyond exceptional. I will absolutely be ordering whatever I need from here in the future. Although the interior is still evolving, Herbie (my red foot tortoise) loves the enclosure as much as I do.
Bought this hide because it was the perfect size. Might I say I was pleasantly surprised by it. The material is perfect and it was so simple to put together. My retic absolutely loves it. I will be only ordering these hides from now on!
Perfect addition to bare glass to help dodge fingerprints and make it easier to open.
Great material and everything fit together perfectly!
I built this bioactive enclosure with the intent of our 12ft girl Stella doing maternal incubation. The custom shelves the TR team created for our 40lb beauty delivered the climbing options I wanted and Stella needed, and the enclosure itself is absolutely stunning (the background is pure magic by itself) and provides her space to explore, climb, and receive enrichment inside her enclosure.
Maternal incubation went so smoothly - the shelves allowed us to set up a secure nest box that she happily laid in and felt safe enough to hang with her precious cargo for almost three months. Stella is now a mom, and I couldn't have been happier with how this giant bioactive enclosure supported our sweet, gentle girl throughout this beautiful process.
Thank you so much for providing our dream enclosure! 10/5 stars!
